Frequently Asked Questions

Getting Started

  • You can request an appointment by completing our online inquiry form, calling our office, or emailing us. Our team will contact you to discuss your needs and connect you with the appropriate clinician or service.

  • Yes. We offer both in-person and secure telehealth appointments for many of our services. Availability may vary depending on the clinician and service requested.

  • We provide services for children, adolescents, adults, couples, and families.

Information & Payment

  • We accept many major insurance plans. Please visit our Insurance page or contact us to verify your benefits.

  • Yes. We welcome both insurance and self-pay clients.

  • We accept major credit cards, HSA/FSA cards, and other approved electronic payment methods.

Counseling Services

  • Our clinicians provide support for anxiety, depression, trauma, grief, ADHD, life transitions, relationship concerns, stress, burnout, and many other mental health concerns.

  • Your clinician will recommend a schedule based on your treatment goals and clinical needs.

  • Most individual therapy sessions are approximately 53–60 minutes.

Assessments

  • We provide comprehensive behavioral health assessments, including ADHD evaluations, Autism evaluations, diagnostic clarification, and other clinical assessments.

  • Not always. Some assessments can be scheduled directly, while others may require a referral depending on your insurance or specific circumstances.

Intensive Outpatient Program (IOP)

  • Our Intensive Outpatient Program (IOP) provides structured mental health treatment for individuals who need more support than traditional weekly therapy while continuing to live at home.

Medication Management

  • Medication management services are coming soon. We are expanding our team to include psychiatric providers.

Clinical Supervision

  • Yes. We offer clinical supervision for LMSWs and LPC Associates focused on ethical practice, professional development, and clinical growth.

Policies

  • Appointments canceled with less than 24 hours' notice may be subject to a late cancellation or no-show fee. Please refer to our Financial Policy for details.

  • Yes. Your privacy is important to us. Services are confidential except in situations required by law, such as concerns involving safety, abuse, neglect, or court orders.

Clinical Supervision

  • Yes. We offer clinical supervision for LMSWs and LPC Associates focused on ethical practice, professional development, and clinical growth.

Policies

  • Appointments canceled with less than 24 hours' notice may be subject to a late cancellation or no-show fee. Please refer to our Financial Policy for details.

  • Yes. Your privacy is important to us. Services are confidential except in situations required by law, such as concerns involving safety, abuse, neglect, or court orders.

General

  • You don't have to know before contacting us. Our team will discuss your concerns and help connect you with the clinician or service that best fits your needs.

  • At Journey Beyond Counseling & Wellness Center, we believe healing is about more than surviving life's challenges—it's about discovering hope, building resilience, and creating a life that reflects your values and goals. Our mission is to help every client move beyond survival and toward lasting wellness.